Frequently Asked Questions
Find answers to common questions about our inclusive designs
What makes BILLY Footwear unique?
Our shoes feature FlipTop technology, incorporating a wraparound zipper that allows the upper to open fully, making entry and exit completely unobstructed.
Are your shoes compatible with AFOs?
Yes, many of our styles are specifically designed with extra depth and width to accommodate Orthotics and AFOs comfortably.
How do I determine the right size?
We recommend measuring your foot (or orthotic) and consulting our detailed size chart. If you are between sizes, we suggest sizing up.
Can the insoles be removed?
Most of our adult and kid styles feature removable insoles to provide additional depth for custom inserts.
Do the zippers require a lot of force to use?
No, we use high-quality, smooth-gliding YKK zippers designed for ease of use and durability.
How do I clean my BILLY shoes?
We recommend spot cleaning with a damp cloth and mild detergent. Air dry only; do not place them in a drying machine.